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Returns & Refunds

• We strive to meet your expectations while honoring the creative process that goes into every piece. Because each item is made by hand, our policy does not include refunds.

• Deposits are non-refundable, but if you decide to cancel your order for any reason, we’ll gladly offer you blown glass of your choice equal in value to your deposit.

• In the rare event that your piece arrives damaged (our packing crew is top-notch, but things happen!), you can choose either a full refund or a replacement — whichever you prefer.

• We appreciate your understanding, and we’re here to help.
  Exchanges for other products must be requested within 10 days of receiving your order.

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Custom Orders & Timelines

• Most of our work is made to order. We’ll give you a clear timeline before we start, and keep you posted as your piece takes shape.

   

  Need something by a specific date? Let us know early — we do our best to accommodate.
  
   

Care & Installation

• Many of our pieces include guidance for care, cleaning, and installation. If you're unsure about how to hang, mount, or maintain your glass, just ask.  We’re happy to help you or your contractor ensure a smooth install.

 

 

Ordering & Payment

• We accept Visa, Mastercard, Discover, American Express, PayPal, money orders, personal checks, and cashier’s checks.

• To place an order or ask about pricing and availability, feel free to call or email us — we’re happy to chat, check our current stock, or help you write up an order.

 

Shipping & Handling

• We ship most pieces via insured UPS Ground, unless you request a different carrier or faster delivery. Need it in a hurry? 2-day, 3-day, or overnight options are available — just let us know what works best for you.

• Shipping costs are based on actual rates, with a 3–5% materials & handling fee added to cover careful packaging and prep.

• For custom orders, please allow extra time depending on the complexity of the piece. We’ll keep you updated every step of the way.

• Our experienced team packs each item with care to ensure it arrives safely and beautifully.

 

Availability & Custom Orders

• If the piece you’re ordering is already in stock, we typically ship within a few days. Our inventory changes often, so don’t hesitate to ask what’s currently available.

• For custom orders, we’re happy to create something just for you. Have a last-minute request? We’ll do our best to accommodate it — just reach out and let us know your timeline.

 

Trade Clients

• We love collaborating with interior designers, architects, and trade professionals. If you're sourcing for a residential or commercial project, let us know — we offer trade pricing and welcome creative partnerships.

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Ordering, Pricing & Payment

• If you're interested in purchasing a piece, just give us a call or send an email. We’re happy to check what's in stock, help you place an order, and give you a timeline for delivery.

• Need retail pricing?

• We can send you a link to our price sheet — or better yet, talk through it with you one-on-one. (Yes, with a real human. 🙂🙂)

• We accept Visa, Mastercard, Discover, American Express, PayPal, money orders, personal checks, and cashier’s checks.
  
  
  We Sincerely Appreciate Your Support of the Arts